4.15

The Company within the Region

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The reputation of SEA and the quality of its relations with “company within the region” stakeholders can be seen in a survey carried out by SWG, the leading market research institute, in 2013.

From a panel of 111 internal and external stakeholders, 20 socio-economic actors and institutions within the region were interviewed. 

Quality of the relationship

67% of the socio-economic actors and institutions interviewed stated on average to having contact with SEA on 5 occasions during the year.

Evaluation of the SEA airport system by retailers

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The reputation of SEA and the quality of its relations with “retailer client” stakeholders can be seen in a survey carried out by SWG, the leading market research institute, in 2013. From a panel of 111 internal and external stakeholders, 10 retailers were interviewed.

 

Quality of the relationship

Aviation customer viewpoint

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The reputation of SEA and the quality of its relations with “aviation client” stakeholders can be seen in a survey carried out by SWG, the leading market research institute, in 2013. From a panel of 111 internal and external stakeholders, 22 airlines were interviewed.

Quality of the relationship 85% of aviation clients interviewed stated on average to having contact with a SEA Manager on 5 occasions during the year. 81% of airlines consider the relationship with SEA useful or constructive and 77% professed strong or sufficient trust in the company.

Suppliers’ opinion of SEA

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The reputation of SEA and the quality of its relations with supplier stakeholders can be seen in a survey carried out by SWG, the leading market research institute, in 2013. From a panel of 111 internal and external stakeholders, 13 suppliers were interviewed.

Quality of the relationship

75% of suppliers interviewed stated on average to having contact with a SEA Manager on 5 occasions during the year. 83% of suppliers consider the relationship with SEA useful or constructive and 84% professed strong or sufficient trust in the company.

Customer Satisfaction

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Global satisfaction level of passengers in 2012

The analysis of Customer Satisfaction concerning services provided at the airports managed by SEA in 2012, conducted by SWG, reports a stable passenger satisfaction level overall at Linate and Malpensa, at very strong levels (96% at Linate and 97% at Malpensa for the number of passengers declaring overall satisfaction with their airport experience).

 

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