Aviation customer viewpoint

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The reputation of SEA and the quality of its relations with “aviation client” stakeholders can be seen in a survey carried out by SWG, the leading market research institute, in 2013. From a panel of 111 internal and external stakeholders, 22 airlines were interviewed.

Quality of the relationship 85% of aviation clients interviewed stated on average to having contact with a SEA Manager on 5 occasions during the year. 81% of airlines consider the relationship with SEA useful or constructive and 77% professed strong or sufficient trust in the company.

The opinion expressed in relation to the quality of management is also complementary.

SEA management evaluation (scale 1-5)

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Source: SWG, Survey of SEA Group stakeholders 2013

 

Relations with SEA evaluation (scale 1-5)

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Source: SWG, Survey of SEA Group stakeholders 2013

Airlines expressed approval of the quality of services for airlines at Malpensa and the level of accessibility (presence of sufficient infrastructure and transport services) to the Milan airport system. Airlines however expressed significant concerns on the possibility of a fruitful relationship between the two airports of Linate and Malpensa, primarily due to the significant operational limits on the former.

Evaluation of the distinguishing features of SEA The Aviation clients consider SEA a significant growth driver for the region and an enterprise which attracts skilled personnel with a strong propensity for dialogue and collaboration, capable of reacting to critical situations and who treat their partners with respect.

The leadership of SEA in the airport sector and the focus of the company to continuously seek new development opportunities was recognised.

Evaluation of the distinguishing features of SEA (scale 1-5)

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Source: SWG, Survey of SEA Group stakeholders 2013

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