Sustainability objectives

The sustainability objectives which the SEA Group will pursue in the short/medium-term derived from two principal areas: the 2011-2015 Master Agreement – signed with ENAC on September 23, 2011 and which entered into force in September 2012 and the innovation and competitive performance quality improvement programmes promoted by the individual departments and presented and discussed within the Sustainability Committee.

Sustainability Governance Objectives

In 2012 SEA consolidated the governance of the sustainability processes through periodic and systematic meetings with the Sustainability Committee, the body which implements the sustainability policies of the company. In relation to sustainability reporting, application level B+ of the GRI was implemented, while a process for the progressive integration of the Sustainability Report with the Financial Statements within an integrated reporting system was introduced.

In 2012, the drawing up of the "Sustainability Vision" of SEA began, which will establish an agenda of strategic objectives, policies, instruments and resources through which the business objectives will be linked with sustainability issues.

The objective is to establish the “tangibility” of the SEA sustainability policies, with an indication of the remit of action which, in satisfying the expectations of key stakeholders, promotes the competitive strategies of the company.

Area Objective Timeline Status
Methodological approach Develop closer and more extensive interactions between
the Sustainability Report and the Annual Financial Report
3 years (2011-2014) In progress
  Reach application level A+ under the GRI 2 years (2011-2013) In progress
Stakeholder Implement permanent dialogue/meeting systems with stakeholders, through which the interaction and collaboration level on initiatives will be increased and the sustainability instruments introduced by the Group improved 2 years (2011-2012) Completed

Sustainable development
strategy and governance
instruments

Sustainability Committee becoming fully operational 1 year (2012) Completed
  Define the Sustainability Vision and the materiality analysis 2 years (2012-2013) In progress

Environmental Sustainability Objectives

The 2011-2020 Master Agreement contains 5 indicators in relation to environmental protection subject to monitoring. A road map was drawn up for these indicators, with a refocusing scheduled for 2014 concerning the definition of the targets for the subsequent five-year period.

The base year of the performances is 2009 and the timeline for their improvement is the three-year period 2011-2013.

In 2012 all fixed objectives were achieved.

Environmental Sustainability Objectives
Indicator Objective Status 2012
Master Agreement
Malpensa Linate Malpensa Linate
Noise recording stations 2011: 10
2012: 10
2013: 10
2011: 4
2012: 4
2013: 4
Completed Completed
Extension of the up-time of the noise monitoring network
(% of functioning times/opening hours of the airport)
2011: 91%
2012: 91.5%
2013: 92%
2011: 91.4%
2012: 91.7%
2013: 92%
Completed
Completed
Increase in separated waste collection
(% of separate waste collected/total waste)
2011: 19%
2012: 19.5%
2013: 20%
2011: 17%
2012: 17.5%
2013: 18%
Completed
Completed
Compliance with a more restrictive threshold than the legal limits for the BOD5, COD and sewage phosphorus values
(% thresholds respected – legal thresholds)
2011: -22%
2012: -23%
2013: -24%
 
2011: -22%
2012: -23%
2013: -24%
 
Completed
Completed
Reduction of CO2 emissions (kg of CO2 / unit of traffic – or 1 passenger or 100 kg of cargo transported) 2011: 3.65
2012: 3.60
2013: 3.55
2011:2.1
2012: 2
2013: 1.9
Completed
Completed
Other environmental objectives Timeline Status
Replacement of the corporate fleet with electric vehicles 2012 In progress
Installation of electric car recharging posts at Linate 2012 In progress
Energy certification ISO 5001 2013 In progress

Socio-Economic Sustainability Objectives

The socio-economic stakeholder sustainability objectives may be divided into two categories. The first concerns the objectives for the improvement of the passenger service quality parameters, relating to the introduction of the first regulatory period of the Master Agreement (2011-2015). The second relates to the initiatives introduced by the individual departments within their ongoing improvement programmes.

Sustainability objectives for the passenger stakeholders
Indicator Objective Status 2012

 

Linate Malpensa Linate Malpensa

Availability of operational information points
(Typical Peak Hour Passengers - TPHP/n° punti informazione)

2011: 45.8
2012: 45.6
2013: 45.4

2011: 34.8
2012: 34.6
2013: 34.4
Not reached Not reached
Opinion on the level of cleaning and functionality of toilets
(% passengers interviewed satisfied/total passengers interviewed)
2011: 70%
2012: 76%
2013: 77%
2011: 86.5%
2012: 87.0%
2013: 87.5%
Reached Not reached
Overall opinion of the airport comfort level
(% passengers interviewed satisfied / % total passengers interviewed)
2011: 86.2%
2012: 86.4%
2013: 86.6%
2011: 95.2%
2012: 95.4%
2013: 95.6%
Reached Not reached
Presence of clear, understandable and effective internal signposting
(% passengers interviewed satisfied / % total passengers interviewed)
2011: 89.2%
2012: 89.4%
2013: 89.6%
- Reached -
Waiting time for baggage x-ray
(minutes waiting in 98% of cases)*
2011: 12'50''
2012: 12'40''
2013: 12'30''
2011: 18'50''
2012: 18'30''
2013: 18'10''
Reached Reached
Check-in queue waiting (minutes of waiting in 98% of cases)* 2011: 15'50''
2012: 15'40''
2013: 15'30''
2011: 18'50''
2012: 18'40''
2013: 18'30''
Reached Not reached
Baggage delivery, difference between last and first bag
(minutes of waiting in 90% of cases)*
2011: 08'50''
2012: 08'40''
2013: 08'30''
2011: 15'50''
2012: 15'40''
2013: 15'30''
Reached Reached
Passengers with Reduced Mobility (PRM) assistance
(% of satisfied passengers / total passengers interviewed)*
2011: 86%
2012: 87%
2013: 88%
2011: 86%
2012: 87%
2013: 88%
Reached Reached
Misdirected bags due to malfunctioning of the Baggage Handling System (number of misdirected bags / 1,000 departing passengers) 2011: 1.25
2012: 1.20
2013: 1.15
2011: 0.95
2012: 0.90
2013: 0.85
Reached Reached
Availability of baggage carousels (TPHP/number of carousels) 2011: 3.2
2012: 3.1
2013: 3.0
2011: 2.0
2012: 1.9
2013: 1.8
Not reached Not reached
Efficiency of the passenger transfer assistance
(% time operational / opening hours of the airport)
2011: 97.2%
2012: 97.4%
2013: 97.6%
2011: 99.05%
2012: 99.10%
2013: 99.15%
Reached Reached
Opinion on efficiency (% transport systems, satisfied passengers interviewed / total passengers interviewed) - 2011: 92%
2012: 92.2%
2013: 92.4%
- Not reached
Reliability of the baggage movement system
(% time of functioning / operational hours of the airport)*
2011: 99.52%
2012: 99.54%
2013: 99.56%
2011: 99.52%
2012: 99.54%
2013: 99.56%
Reached Reached
* Indicators concerning both Terminal 1 and Terminal 2

SEA has identified the Sustainability objectives also concerning the relations with other socio-economic stakeholders, such as Partners, Suppliers and Customers, as shown in the following table.

Sustainability objectives concerning other socio-economic stakeholders
Stakeholder Objective Timeline Status 2012
Human Resources Updating of the company welfare initiatives 2011-2012 Completed
  Introduction of the new welfare governance system   Completed
  Achievement of OHSAS 1801 certification for SEA 2011-2012 Completed
  Introduction of a new company intranet with coverage of all services in an integrated communication, collaboration and information portal 2012-2013 In progress
  Allocation of performance objectives to a target group of company senior managers 2013  
Suppliers Updating of the supplier section criteria, with the introduction of socio/environmental responsibility parameters 2011-2013 In progress
Retailers/Passengers Extension of Mystery shopping to all retail operations (% of the number of shops surveyed/number of total shops) 2011-2013 Completed
Airline/Passengers Extension of the ViaMilano service (number of passenger transited, number of bags handled) 2011-2013 In progress
Cargo operators
Level of cargo security services at the airport 2012 Reached
  Service regularity 2012 Reached
  Cleaning and hygiene conditions of the cargo area 2012 Not Reached
                           Additional services in the cargo area 2012 Reached
  Information services on cargo traffic available at the airport 2012 Reached
  Courtesy and attention to the client by front-line staff 2012 Reached
  Assistance services 2012 Not Reached
  Land/air integration structures 2012 Not Reached

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