Services Charter

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The airport Services Charter is an instrument created to establish the service quality level which the airport manager guarantees to passengers.

Through this document, the management of SEA – together with the airlines and companies which provide services to passengers – communicates to passengers the quality objectives under which specific commitments have been undertaken in relation to the level of services offered.

The qualitative and quantitative standards guaranteed by the airport manager are established through the monitoring of a number of specifically identified indicators.

The Services Charter contains also information and advice useful to passengers as a guide for the utilisation of the airport infrastructure and services.

The SEA Services Charter is distributed also through the information desks present at the airports, or may be downloaded from the website www.seamilano.eu.

 

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